Shipping Policy

Last updated: October 02, 2025 · Scope: Furniture only · Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

Vixyatee designs and builds solid-wood furniture and supports deliveries to the countries listed above. This page explains how Vixyatee handles shipping and solves delivery problems for furniture orders. All prices are in USD, and nothing is due at delivery—import taxes, duties, brokerage, and customs processing are included at checkout (DDP where eligible).

How Vixyatee packs and ships furniture

Vixyatee prepares every hardwood piece for a tough trip with rigid boards, dense foam, and reinforced corners. Large panels carry “This Side Up” arrows to guide handlers. Small items go by parcel carrier; bigger or heavier pieces move on specialized furniture freight. At checkout, Vixyatee shows the full USD total (freight, handling, fuel, taxes, duties, brokerage if applicable). No money is collected at the door.

Notes for clarity

Estimated window: Checkout shows an estimated delivery range that combines build/pack time and carrier transit.
U.S. sales tax: State/local tax appears at checkout where required and is included in the USD total.
Incoterm: DDP for eligible international destinations—no customs charges on delivery.
Payments: No COD. Accepted methods are shown at checkout (major cards, PayPal, supported wallets) and are always charged in USD.
Address checks: Carriers verify addresses. If anything is incomplete or restricted, Vixyatee will request fixes before dispatch to prevent delays.

Where Vixyatee delivers

Vixyatee ships to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal. Vixyatee cannot deliver to PO Boxes, APO/FPO/DPO, or select remote territories (including Puerto Rico, Guam, U.S. Virgin Islands, and some outlying islands in Europe or Australia). A standard street address is required for safe truck and liftgate access. If an address is outside the list, has vehicle limits, or involves tight stairs/elevators, contact Vixyatee first so options and any third-party add-on services can be reviewed.

Carriers and service levels

Parcel routes use UPS, FedEx, USPS (limited small U.S. parcels), and DHL Express for international deliveries to the regions above. Bulky or heavy furniture ships by LTL freight on liftgate trucks with curbside delivery at ground level; this does not include in-home placement, stairs, assembly, or packaging removal. Freight partners typically call or text to schedule a window, and pallets or stretch-wrap may be added for protection. For select high-value orders, an adult signature (18+) may be required—your tracking email will say when this applies. Parcel carriers usually make up to three attempts before holding at a local facility or access point, and ID may be required for pickup. If “Authority to Leave” is allowed and you choose it, risk transfers after the carrier scan at the delivery point (not available when a signature is required).

Lead time vs. transit time

Lead time is the period before pickup for inspection, packing, and labeling. Transit time begins after the carrier collects the shipment. Business days are Monday–Friday (EST) and exclude U.S. federal holidays. International lanes may take extra time for security and customs. Severe weather, local holidays, labor actions, or network backlogs can add 1–3 business days. Address changes after dispatch may require a reroute fee and can delay delivery. Cut-off: Orders confirmed before 2:00 PM EST usually enter processing the same business day.

Rates and timeframes (USD, furniture only)

All amounts below appear at checkout. Flat rates and free-shipping thresholds are fully inclusive. Nothing is due on delivery.

Furniture specifics: Solid wood is dense and often oversized, so carriers may use dimensional weight. Dining tables, media units, and other case goods commonly ship LTL with liftgate and cargo insurance. Multi-item orders may be split into separate cartons to reduce risk; when helpful, cartons are banded on a single pallet. Vixyatee subsidizes part of the freight, and reinforced packing and the total due are shown clearly at checkout.

Taxes, duties, and customs (international)

For deliveries to UK, FR, DE, ES, IT, BE, PT, AU, and CA, Vixyatee ships DDP (Delivered Duty Paid). Import VAT/GST, duties, brokerage, and customs processing are included in the USD total at checkout. Do not pay the driver. If anyone requests payment at delivery, contact Vixyatee immediately. For U.S. orders, any required state/local sales tax appears at checkout and is included in the USD total. Each international shipment includes a commercial invoice, packing list, and HS codes to help clearance go smoothly.

Order processing and dispatch

Most furniture moves into final checks and packing within one to two business days. Orders confirmed before 2:00 PM EST usually start the same business day; later confirmations start the next business day. Pre-order or made-to-order pieces ship after completion; the confirmation email shows an estimated ship-by date. If your cart mixes different lead times, Vixyatee may ship ready items first or hold to consolidate—the confirmation will state which applies. Support hours: messages receive a reply within one business day (Mon–Fri, EST). For account safety, Vixyatee may request order verification (address or payment checks). Missing information can delay dispatch.

Origin and staging facility

192 E 8th St, Brooklyn, NY 11218 is Vixyatee’s primary dispatch point for shipments to the U.S., UK, FR, DE, AU, ES, CA, IT, BE, and PT. Freight terminals can usually hold consignments for 3–5 business days; storage beyond that window is billed at carrier cost.

Access, placement, and assembly

Many items ship partially disassembled to protect weight-bearing parts and make setup easier. An illustrated guide and a basic tool (often an Allen key) are included. Typical assembly time is about half an hour with two adults working on a clean, soft surface. If a building has tight turns, small elevators, gates, stair carries, or truck limits, tell Vixyatee before shipment so options can be arranged. Room-of-choice placement, stair carries, packaging haul-away, and exact-time appointments are available as upgrades at third-party rates. Possible carrier-cost fees include missed freight appointments, liftgate refusals, address corrections after dispatch, and re-delivery. If refusal is due to visible carrier damage noted with the driver, Vixyatee will handle the claim and no re-delivery fees apply.

Tracking and updates

When a shipment leaves 192 E 8th St, Brooklyn, NY 11218, Vixyatee emails a confirmation with a tracking link. Please allow 24–72 hours for scans to appear. International pallets may show “label created” until a terminal assigns the freight. If there is no movement after 72 hours, contact Vixyatee so the carrier can be checked. The Estimated Delivery range on the tracking page updates as the shipment moves through hubs.

Damage, loss, or other issues

Please inspect packages at delivery. If something arrives damaged, notify Vixyatee within 72 hours and include the order number plus clear photos or a short video of the outer carton, inner packing, and affected areas. Note visible damage with the driver when possible and keep all packing until next steps are confirmed. For small cosmetic issues, Vixyatee can often send replacement parts or a touch-up kit quickly. If tracking shows no progress for seven or more days, or delivery hasn’t happened within 14 business days from ship date, contact Vixyatee. Once the carrier confirms loss, Vixyatee will send a replacement at no charge or issue a full refund in USD. Shipments that are refused or undeliverable due to repeated missed appointments or incorrect addresses may return to sender; Vixyatee can re-ship after address verification and payment of any return, storage, or re-delivery fees at cost.

Changes and cancellations

Orders that have not entered packing or shipped can be canceled—please reach out as soon as possible, ideally within 24 hours of purchase. After handoff to the carrier, cancellation isn’t available. After delivery, please see Vixyatee’s Return & Refund Policy. For international orders to UK, FR, DE, ES, IT, BE, PT, AU, or CA, cancellation isn’t available once customs clearance is complete. Address changes after dispatch may add reroute fees and time.

Need help?

Vixyatee support replies within one business day (Mon–Fri, EST) via the site contact form.

Address: 192 E 8th St, Brooklyn, NY 11218

Phone: +1 (929) 230-9209

Email: [email protected]

Support Time: Mon–Sun: 8:00 AM-5:00 PM EST